Emails from your own domain
On the Scale plan, survey emails come from feedback@yourbusiness.com instead of ours. Add a few DNS records and we check them for you.
Know how every customer feels, the moment they tap.
One-tap ratings in your emails, on QR codes, WhatsApp, your website and a tablet at the counter. See who's happy and who needs a call back, right away.
50 free responses. No card needed.
Re: Your delivery to Kandy
Nimal from Kova Support
Hi Amaya, your parcel was re-routed and will arrive tomorrow morning. Sorry for the wait, and thanks for your patience.
How did we do?
Your dashboard
81% satisfied
Tap a face above
Last 27 ratings: 22 positive, 3 neutral, 2 negative.
Works with
- Gmail & Outlook signatures
- Zendesk
- Freshdesk
- Gorgias
- Intercom
- Front
- Help Scout
- HubSpot
- Shopify
- QR codes
- Your website
- Tablet kiosk
- Zapier & Make
Every tick is one customer, one tap, one honest answer.
Happy (tall) Okay (medium) Unhappy (short)
Set up in five minutes
Step 1: Write one question
“How did we do?” Pick faces, stars, thumbs or a 0–10 score.
Step 2: Paste the buttons
Into your Gmail or Outlook signature, or your Zendesk, Freshdesk or HubSpot replies.
Step 3: Customers tap once
No survey link, no form. The tap is the answer, and it shows up on your dashboard.
Step 4: Fix what went wrong
An unhappy rating opens a follow-up with an owner and a due date. Call back, put it right, mark it resolved.
See how customers feel, today
Every confirmed tap lands on your dashboard straight away. Satisfaction, trends, and the reasons customers pick, for every survey and every agent.
- Satisfaction, NPS and effort scores
- Compare with last week or month
- Filter by survey, agent or channel
Never miss an unhappy customer
A bad rating opens a follow-up with an owner and a due date. Your team gets an alert in email, Slack or Teams, and the customer gets a call back.
- Assign, add notes, mark resolved
- AI writes a first draft of your reply
- Added to your Zendesk, Freshdesk, Gorgias, Intercom or Front ticket
Win unhappy customers back
When your team marks a follow-up resolved, TapTruly emails the customer to ask how you're doing now. Turn a bad day into a happy customer, and see how many you won back.
- Sent for you once the problem is fixed
- The new rating is linked to the old one
- “Won back” count on your dashboard
Know the moment something slips
Get an alert on your phone the moment a customer is unhappy, and a warning when satisfaction falls sharply for your business or any branch. No app to install.
- Phone and computer alerts, straight from the browser
- A warning when this week falls 10 points below last week
- Owners and admins alerted; agents only for their own customers
Ratings right inside your helpdesk
Connect your helpdesk once and every rating lands on the ticket it was for, as a private note your customers never see. Sell online? Connect Shopify and every customer gets a survey after their order ships.
- Zendesk, Freshdesk, Gorgias, Intercom and Front
- Help Scout and HubSpot buttons fill in the customer and agent
- Shopify: one survey per order, never twice in a month
We'll send the survey for you
No helpdesk or email signature? Upload your customer list and TapTruly emails them from your business name, with one gentle reminder for anyone who hasn't answered.
- Up to 1,000 people per send, from a CSV or pasted list
- Never asks the same person twice in a month
- Unsubscribes and bounces handled for you
Collect ratings wherever you meet customers
Not just email. Print a QR code for the counter or receipts, share a link on WhatsApp, add a widget to your website, or put a tablet at reception.
- QR codes that print sharp at any size
- WhatsApp and SMS links
- Kiosk mode that resets for the next person
Compare every branch
Running more than one shop, clinic or counter? Give each branch its own QR code and kiosk, then see which one customers love and which needs help.
- A QR code and kiosk for each branch
- Side-by-side satisfaction on the dashboard
- Filter ratings and exports by branch
Make the buttons yours
Use the ready-made faces, thumbs or stars, or upload your own pictures and change the words under each button. Your mascot, your product, your way of speaking.
- Your own pictures for every rating
- Your own words, like “Perfect brew”
- Every upload checked and cleaned for safety
Survey settings · Your own pictures
kova-cups.pngChecked: still image, 256×256, 38 KB, location data removedReady
How was your coffee today?
ColdMehOkayTastyPerfect brew
Kova Café's own cups and words
Know what to fix, in plain words
AI reads every comment and tells you the main themes, with real quotes and practical next steps. No spreadsheets, no guessing.
- Themes with how many people mention them
- Quotes checked against real comments
- Weekly or monthly email reports
Celebrate the people customers love
See which agents earn the happiest customers, and where coaching would help. Agents can see their own ratings too.
- Fair ranking with a minimum number of ratings
- Agents see only their own feedback
- A Monday email with each agent's wins
Show off your happy customers
Put real comments on your website with one line of code, and keep a live screen on the office wall so the whole team sees every win.
- Only comments customers agreed to share
- You choose which ones appear
- Office TV screen that updates every minute
Built to grow with you
From your first survey to a group of businesses, the details are taken care of.
Repeat sends
Ask the same customers again every 30, 60 or 90 days, automatically. Unsubscribes are always respected.
Customer history
Click any customer to see every rating and comment they've ever given you, before you pick up the phone.
Run many businesses
Agencies, groups and franchise owners see every business on one page: ratings, open follow-ups and responses left.
Ready in minutes
A short checklist walks you through your first survey, and sample data shows what your dashboard will look like.
Invite a business, both get 250
Share your link. When a business you invite makes its first payment, you each get 250 bonus responses.
Everything you need to act on feedback
- Follow-ups
- Unhappy ratings open a follow-up with an owner and a due date, so nobody slips through.
- QR, WhatsApp and kiosk
- Collect ratings at the counter, on receipts, in chats and on your website, not just email.
- Team leaderboard
- See which agents customers love, and who needs coaching.
- Slack, Teams and helpdesks
- Alerts where your team works, and ratings added to Zendesk, Freshdesk, Gorgias, Intercom and Front.
- Survey emails sent for you
- Upload a customer list and TapTruly emails them, with one reminder. Or connect Shopify and every customer gets one after their order.
- Branches
- A QR code and kiosk for each shop or counter, and every branch compared on your dashboard.
- Testimonials and TV screen
- Happy customers' comments on your website (with their permission), and a live screen for the office.
- AI reply drafts
- A thoughtful first draft of your reply to every unhappy customer. You check it and send it.
- Your history comes with you
- Import past ratings from a CSV, including exports from Delighted and other tools.
Only real customers are counted
Corporate email scanners open every link in an email, which fills other tools with fake ratings. TapTruly holds each click until a real browser confirms it, so scanners are never counted and never use up your responses. Every link is signed, and your data is kept separate from every other business.
Simple pricing
Start free with 50 responses. Unused responses roll over, and you can cancel any time.
Prices in US dollars. Pay securely by card with Stripe.
Need more? Top-ups from $12.00 for 250 responses. They never expire.
Questions
Do customers need to log in or fill a form?
No. They tap a face or a number in your email and that's the answer. They can add a comment if they want.
What counts as a response?
One confirmed rating. Clicks by email security scanners are never counted.
Can TapTruly send the survey emails for us?
Yes. Upload a list of up to 1,000 customers (or connect Zapier, Make or Shopify) and we email them from your business name, with one reminder. People who unsubscribe are never emailed again.
We used Delighted. Can we bring our history?
Yes. Download your responses as a CSV and import them. Common column names are matched for you. See the Switching from Delighted page for the steps.
Can survey emails come from our own email address?
Yes, on the Scale plan. Add your domain in Settings, copy the DNS records we show you to your domain provider, and we check them for you. After that, emails come from feedback@yourbusiness.com.
We run several businesses. Can we see them together?
Yes. Join each business with one sign-in and open All businesses to see ratings, open follow-ups and responses left for every one, then jump into any of them.
How does inviting another business work?
Copy your invite link from Billing. When a business that signs up through it makes its first payment, you both get 250 bonus responses.
Start hearing from every customer today.
Start free
50 free responses. No card needed.